AltiGen Phone System Overview

The All-in-One Phone System. The AltiServ™ platform is the foundation of every AltiGen phone system, pre-packaged with powerful functionality. The telephone system includes all standard PBX functionality, and can support all Voice over IP (VoIP), analog, or a combination of both. The phone system is easily scaled in both size and capability. All day-to-day management of the phone system can be handled in-house.

AltiGen Phone System Components and Software The following components and software are available on all AltiGen phone systems:  VoIP & Analog Telephones:   IP 710 Telephone AltiGen's award winning Voice over IP telephone provides paging, intercom, busy lamp fields, and much more. VoIP Softphone AltiGen systems include call control software (AltiView). This same software can be easily upgraded to become a softphone. IP 705 Telephone The IP 705 is a standard desktop IP phone designed exclusively for AltiGen VoIP phone systems. AltiTouch™ 510 Telephone AltiTouch 510 telephones make executive level features and capabilities affordable enough for every user.  Phone System Management Software Back to Top  AltiAdmin™ The AltiWare administrator (AltiAdmin) allows you to easily manage all switching, extension, workgroup, and messaging functions using intuitive windows that guide you through the configuration steps for each feature. AltiAdmin communicates with the AltiGen phone system via TCP/IP, allowing you to remotely manage your phone system from virtually anywhere.  Call Control Software for End-Users Back to Top  AltiView™ Our desktop software provides call control, voicemail management and “screen pops”. AltiView is included with every system. AltiConsole™ Our included operator software makes it easy to juggle calls and know who is calling. It even works with multiple locations.  Call Center Software Back to Top  AltiAgent™ and AltiSupervisor™ Our agent software will help your team professionally answer calls with real time statistics and advanced caller info. Supervisors have complete control with live views & monitoring of agent status, call queues and performance statistics. Call Monitoring When enabled, our supervisor software can allow managers to selectively monitor live calls even when out of the office. Advanced Routing/Call Distribution Route your customer calls automatically by caller id , account number and more to the right employee every time. Software Development Kit (SDK) Custom integration with AltiGen's phone system is possible using our Software Development Kit.  Call Recording & Voicemail Back to Top  Call Recording Our unique design makes it possible to automatically record individual or all calls without overpriced “bolt on” systems. Voicemail AltiGen's innovative design provides unlimited voicemail.  Never worry about “Voicemail Ports” again!  Reporting Options Back to Top  AltiReport™ AltiReport is a web based reporting application with advanced reports and queries to measure call center performance. Call Detail Record (CDR) Reports Every AltiGen system includes as standard a Call Detail Record application to maintain a history of all call activity.